• TERMS AND CONDITIONS

    General

    These Terms and Conditions govern and regulate the access to, the use and the services available through the website www.elcolmadohk.com , owned and operated by El Colmado HK Group Limited, registered address: Room 1112 11/F Hollywood Plaza, 610 Nathan Road, Mong Kok, Kowloon, Hong Kong, Business Registration number 66571019. 

    In the following Terms and Conditions, the "Company" will mean El Colmado HK Group Limited and the "Customer" will mean any person, firm, company or body which accesses to the website www.elcolmadohk.com and places an order with the Company.

    Access to and the use of this website and the products and services available through it are subject to these Terms and Conditions. By accessing to the website and using the services, Costumer is agreeing that has read and understood these Terms and Conditions and that accepts and agrees to be bound by them. They may be updated by the Company by time to time. Every new version will be effective from when it is published on the website. Therefore, the Customer should check regularly to take notice of any changes the Company may have made. 

    The Customer is the one and only responsible for the use of the website and its contents, and the Company shall not be liable for any misuse of it (in accordance with the laws, rules and regulations in force).

    If in the Company's sole judgment the Customer fails (or  or the Company  suspects that the Customer has failed)  to comply with any term or provision of these Terms and Conditions, the Company may terminate the service agreement (including the access to the website) at any time without notice.

    The website www.elcolmadohk.com  may contain links to other websites which are not operated by El Colmado HK Group Limited. The company has no control over these linked sites and accepts no responsibility for them or for any loss or damage that may arise from the use of them. The use of theses linked websites will be subject to the Terms of use and service contained within each such site.

    Registration

    The Customer is required to register before placing any order through this website. In order to do so the Customer must provide personal information which must be true, accurate, up to date and complete (see "Privacy Policy"). This information includes email address, full name, address telephone and mobile phone number and any other information which would help the delivery team to locate the Customer at the time of the delivery. Customer must notify any change in this information before placing an order on this website.

    In addition, the Customer must safeguard and keep secure the username and password as they are confidential. The Customer authorizes the Company to assume that any person using the site with his/her username and password is either he/she or is authorized to act for him/her. In the event that the Customer losses or forgets the password and/or the username, please contact the Company immediately.

    The Customer must be 18 years old or over to register on this website. No one under 18 years old is authorized to enter any personal information on www.elcolmadohk.com. Should the Company understand that any person below 18 has registered or ordered through this website the Company will immediately suppress any information related to this person. Please, inform the Company should you happen to hear that a person below 18 has registered to this website.

    Terms of Sale

    Customers can place their orders through www.elcolmadohk.com website. When placing an order, the Customer undertakes that all details provided are true and accurate, that is an authorized user of the debit or credit card or other methods used to make the payment and that there are sufficient funds to cover the cost of the purchase.

    On completing the purchase, the Customer declares to accept fully and without reserve the entirety of these Terms and Conditions.

    The cost of foreign products and services may fluctuate. All prices advertised on the website are subject to such changes and may vary without prior notice. The prices charged will be those applicable on the day the Customer places the order.

    Photos shown on the website might differ from actual products, descriptions prevail.

    1.Contract

    Once the Customer places an order will receive an acknowledgement e-mail confirming receipt of the order. This e-mail will only be an acknowledgement and will not constitute the acceptance pf the order. A contract between the Company and the Customer will not be formed until the Company sendsthe Customer confirmation by e-mail that the goods which he/she ordered have been dispatched to him/her. Only those goods listed in the confirmation e-msil sent at the time of dispatch will be included in the contract formed.

    2.Pricing and Availability

    All product prices advertised on the website are in Hong Kong Dollars. 

    The Company will make every effort to ensure that prices, details and descriptions of products which appear on this website are accurate and up to date, but errors may occur. If the Company discovers an error in the price of any products which the Customer has ordered, the Company will inform of this as soon as possible and will give the Customer the option of reconfirming the order at the correct price or cancelling it. If the Company is unable to contact the Customer, the order will be treated as cancelled. If the Customer cancels the order and has already paid for the goods, a full refund will be received.

    Delivering in some non-conventional areas will have extra costs charged. The Customer will be informed of such additional charges before dispatching the order, the  Customer's refusal will cancel it.

    All products are subject to availability, especially seasonal ones. The Company shall make every effort to ensure products displayed on the website are in stock, but all orders are subject to confirmation of final availability and the Company reserves the right to reject the order in the event that any of the products or services requested are unavailable.

    3.Payment

    All orders must be minimum 300HKD.

    The Company accepts payment by Visa and MasterCard. To provide secure online commerce transactions, all online payments will be made through a secure server, based on the standard SSL (Secure Socket Layer), which protects data from attempted third party violations. If you want to know more about how the Company uses and safeguards customers personal data, see "Privacy Policy".

    Upon receiving The Customer's order, a standard authorization check on the payment card is carried out to ensure there are sufficient funds to fulfil the transaction. Afterwards, upon authorization being received, the card will be debited. The amount received upon the debiting of the card shall be treated as a deposit against the value of the goods the Customer wishes to purchase. But once the goods have been dispatched and the confirmation email has been sent, the amount paid as a deposit shall be used as consideration for the value of goods the Customer has purchased as listed in the confirmation email.

    Orders and Deliveries

    Once an order is confirmed and paid, amendments or cancellations are not possible.

    The Company offers free delivery for 500KHD purchases and over. For orders under 500HKD,  delivery fee is 50HKD.

    All orders are delivered based on the information the Customer provides upon registration. It is the Customer's responsibility make sure this information is up to date and accurate.

    The Company delivers to most of Hong Kong areas (Hong Kong Island, Kowloon, New Territories, Tung Chung, Ma Wan and Discovery Bay). However, some areas are not covered (Outlying Islands such as Peng Chau, Mui Wo, Pui Wo). For Lamma Island and Cheung Chau the Company only delivers to Aberdeen Ferries (contact us for details).

    A complete list of the delivery areas, days, schedules and lead time can be found in the "Deliveries" section of this website.

    Orders will be delivered based on the Company's Delivery Schedule (see "Deliveries") and the Customer will be informed of the day and time slot by email beforehand; if delivery day or time is not suitable, changes can be requested by email or by phone  (1 day prior to delivery before 5 pm and 2 days if delivery is planned on a Monday). 

    Delivery service is not applicable to areas that cannot be reach directly by the Company's delivery truck. They must be able to park not further away than 50 meters from the delivery point. Delivery addresses without lift in the building or locations that require taking steps on the street for delivery, a surchage of 20 HKD per floor per 15kg (or part thereof) will be charged (contact us to arrange the payment).

    The Company delivers to marina's receptions only, not to boats.

    It is the Customer's responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. It is illegal to sell alcohol to people under the age of 18. All alcohol deliveries must be received by persons aged 18 or above, the person who delivers the order reserves the right to request a proof of age (ID card or Passport).

    If no one is at the address when delivering, a new delivery slot can be re-arranged and an extra 100HKD fee will be charged.

    It is the Customer's responsibility to check the condition of the goods received, at the time of delivery. Any losses or damages must be reported to the persons who delivered the order straight away, and faulty goods should be returned to that person and a notification emailed to the Company at hola@elcolmadohk.com . Refund requests are handled on a case by case basis and are issued at the Company's sole discretion. Crediting the Customer's account for the amount of damaged/missed goods might take few days. All goods must be returned in original packaging. 

    The Company will not be responsible for any loss or damaged caused to the goods after the contract has been concluded.

    The Company reserves the right to restrict deliveries in certain areas or to modify the delivery network.

     

    The Company shall not be liable for any delay or failure in its performance caused by or resulting of force majeure (fire, flood, accident, riot, strikes, equipment failures or any other causes beyond the control of the Company).

    Delivery service will be suspended when "Typhoon Signal No. 8" or above or "Black Rainstorm Signal" is hoisted. Customers will receive an email to re-schedule delivery time.

    Prohibited Uses

    The Customer must not misuse the website www.elcolmadohk.com . The Customer will not commit or encourage a criminal offense, transmit or distribute a virus or any other malicious, technologically harmful or in any way offensive or obscene material. Hack in any aspect of the Service, corrupt data, cause annoyance to other users, infringe upon the rights of any other person’s proprietary rights, send any unsolicited advertising or promotional material, (commonly referred to as “spam”) or attempt to affect the performance or functionality of any computer facilities of or accessed through this website are prohibited uses as well. Breaching these provisions would constitute a criminal offense and El Colmado HK Group Limited will report any such breach to the relevant law enforcement authorities and will  disclose infringer’s identity to them.

    El Colmado HK Group Limited will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material which may infect the Customer’s computer equipment, computer programs, data or other proprietary material due to his/her use of this website or of any website linked to it.

     

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